SHIPPING POLICY
Dispatch & shipping —
We aim to dispatch your order within 2 working days. If you have an urgent request, please add a note to your order, and we will do our best to help.
We will send your order by the most appropriate service, including Royal Mail or national courier (e.g. UPS, Parcelforce). Any options for shipping (e.g. overnight, economy etc.) will be available at checkout. If no alternatives are shown, this will be the only method available.
All orders are sent using a tracked, signed for, or tracked and signed for service- which service we use will depend on the shipping destination and the service/s available by the carrier to that destination.
Postage and packaging (P&P) charges are calculated based on item type, quantity and shipping destination and applied at the checkout stage of purchase, and cannot be changed.
Orders with more than one item may need to be dispatched in more than one package (e.g. a tube and a book mailer), and your shipping costs will reflect this.
Expected shipping times will be shown at checkout based on the information given by the carrier, and will depend on your delivery address and the service used. Please note these are a guide only and are not guaranteed.
Any customs or import duties that may be levied when the package reaches the destination country are the sole responsibility of the purchaser to pay, and not of the sender.
Collection —
Collection from our Studio in Otley, West Yorkshire, will be shown at checkout if available. Once this option is selected, please call or email info<at>michaelcplace<dot>com to arrange.
Shipping destinations —
We ship to the following locations, and regret that we are unable to ship to any countries not listed here: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States.
If you have any questions about shipping or collection please ask and we will do our best to help.